1. Help Centre
  2. Payments and Invoices
  3. Missing/Late Payments from Members

Why hasn't my invoice been paid yet?


We understand it can be very frustrating to be waiting on payment, but there can be many valid reasons for a delay. We don't recommend immediately submitting a complaint as you can damage future business relationships. Click here to read our complaints procedure. 


Your first step should always be to contact the member directly.

There's often a legitimate explanation for the delay.


We have measures in place if a payment is late.

If it's late by more than 7 days past the date on the invoice, you can email our complaints department on complaints@courierexchange.co.uk and we’ll chase down the missing payment on your behalf.

Still need help? Get in touch.