Help Centre
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Mobile Apps
How do I use Load Alerts on the mobile app?
Can I quote through the app?
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Rules of the Exchange
Do's & Don'ts
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Payments and Invoices
How do I invoice for jobs?
How do I edit my invoices?
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Managing Quotes
Can I quote for loads by email?
How do I quote for a load?
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Managing your Account
How do I change my passwords?
How do I update my business details?
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Notifications and Alerts
Why am I not receiving any notifications in my current location?
How do I change my home location?
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Managing Loads
Can you help me post a load?
Can you amend a job for me?
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Telematics and TMS Integrations
Can I integrate my TMS with the Exchange?
Why isn't my driver's location updating?
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Vehicle Availability Map
What is a 'Future Position' and what does it do?
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Return Journeys
Can you post a return journey for me?
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Co-loading
How do I supervise co-loading?
Is co-loading permitted on the Exchange?
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Setting Up a New Account
How long does it take to set up my account?
Why hasn't my accreditation been approved yet?
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Delivery Notes
What are 'Delivery Note' details?
What is a 'Booking Footer'?
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Your Diary
How do I view my Diary?
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Support Tickets
How do I follow up with a ticket I raised?
How do I raise a ticket?
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Complaints
Can I submit a complaint against Exchange staff?
Who do I speak to about a complaint made against me?
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Courier Exchange Community
Free POD template
Where can I get a POD/Delivery notebook?
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Terms and Conditions
Where can I find the Terms and Conditions of the Exchange?
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